We are concerned to protect your privacy and confidentiality. We understand that all users are rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. Here is a list of information we collect from you either through our website or because you give it to us in some other way, and why it is necessary to collect it.

1. Business and personal information

This includes basic identification and contact information such as your name, job title and contact details and also includes all information given to us in the course of your business and ours, such information as you give us in your capacity of a licensee, or someone who sees us as a client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

  • to provide you with the services which you request;

  • for verifying your identity for security purposes;

  • for marketing our services

  • to record information relating to the purchase of goods or services from us to form the basis of a contract between us and support our quality assurance processes;

  • where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;

  • where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

Information which does not identify any individual may be used in a general way by us or third parties to provide class information for example relating to demographics or usage of a particular page or service.

2. Market place information

When we obtain information from you specifically to enable you to participate in a service offered on our website by some other person we assume that in giving us your information you are also giving us permission to pass it on to the relevant person.

3. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

  • to correspond or deal with you as you expect;

  • in a collective way not referable to any particular individual for the purpose of quality control and improvement of our site and services;

  • to send you news and notification about Janine Shalev and any of our services and about information on services requested

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them and what you do when you visit a page, the length of time you spend on a page and how we perform in providing content to you.

5. Third party advertising

Third parties may advertise on our website. In doing so those parties their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our website to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of and to measure the performance of their adverts. We do not have control over these technologies or the data these parties obtain. Accordingly this privacy notice does not cover such information practices of these third parties.

6. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice) we do receive data which is indirectly made up from your personal information from software services such as Google Analytics and others. No such information is identifiable to you.

7. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use.

8. Sending us a message

When you send a message we collect data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information you need. We record your request and our reply in order to increase the efficiency of our organisation.

9. Complaints

On receipt of a complaint, all information provided is recorded and used to resolve the complaint. If the complaint reasonably requires us to contact some other person we may decide to give to that person some of the information contained in the complaint. We do this as infrequently as possible but it is a matter for our sole discretion as to whether we do give information and if we do what the information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide but not in a way that could identify you or any person.

10. Disclosure to Government and their agencies

By law we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

11. Compliance with the law

This confidentiality policy has been compiled so as to comply with the laws of England and Wales.

12. Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you by asking. To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making connections to your information.

13. Removal of your information

If you wish us to remove personally identifiable information from our website and records you may ask. To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

14. Amendments

We may update this policy from time to time by publishing a new version on our website

15. Data may be processed outside the UK

Our website may be hosted in the UK or elsewhere. We may use outsourced services in countries outside of the EU from time to time in aspects of our business. Accordingly when this occurs data obtained in the UK may be processed outside of the UK and data obtained in any other country may be processed within or outside of that country.